Privacy Policy
This privacy policy explains how Joyleaf and its affiliates (together, “us,” or “we”) collect, use, disclose, and protect personal information of customers (“you” or “users”) that utilize our cannabis product ordering and delivery service, where available (the “Service”), access our website (the “Website”), utilize our mobile application (the “App”), utilize our third-party e-commerce platform (the “Commerce Platform”), or who engage in in-person transactions at a store (“In-Store”). The Service, the Website, the App, and the Commerce Platform, and In-Store Collection are collectively referred to as the “Solution.”
Collection of Personal Information
Personal information is data that can be used to identify or contact an individual person. We set forth below the categories of personal information that we collect and the reason for doing so.
Collection by the Service
| What Personal Information We Collect | How We Collect the Personal Information | Why We Collect the Personal Information |
|---|---|---|
| Personal identifiers including name, physical address, email address, telephone number, and date of birth. | You provide this information directly as part of using the Service. | We use this information to create and maintain a user profile and to complete transactions initiated by the Service. |
| Identify verifying information, such as information related to state or federal identification. | We may collect and temporarily retain images of identity verification documents uploaded by the user. | We use this information to ascertain a user’s eligibility to utilize the Service. |
| IP address, browsing and search history, geolocation data, and information related to interaction with the Service. | The Service automatically records these data elements through use of the Service. | We use this information to understand, maintain, and improve users’ interaction with the Service. |
| Products purchased or considered. | The Service automatically records products purchased by a user or about which a user sought additional information. | We use this information to determine user preferences and to maintain and improve our product selection. |
Collection by the App
| What Personal Information We Collect | How We Collect the Personal Information | Why We Collect the Personal Information |
|---|---|---|
| Personal identifiers including name, physical address, email address, telephone number, and date of birth. | You provide this information directly as part of using the App. | We use this information to create and maintain a user profile and to complete transactions initiated by the App. |
| Identify verifying information, such as information related to state or federal identification. | We may collect and temporarily retain images of identity verification documents uploaded by the user. | We use this information to ascertain a user’s eligibility to utilize the App. |
| IP address, browsing and search history, geolocation data, and information related to interaction with the App. | The App automatically records these data elements through use of the App. | We use this information to understand, maintain, and improve users’ interaction with the App. |
| Products purchased or considered. | The App automatically records products purchased by a user or about which a user sought additional information. | We use this information to determine user preferences and to maintain and improve our product selection. |
Collection by the Website
| What Personal Information We Collect | How We Collect the Personal Information | Why We Collect the Personal Information |
|---|---|---|
| Personal information provided directly. | You may provide information directly as part of using “Contact Us” features on the Website. | We use this information to answer questions and inquiries submitted through the Website. |
| IP address, browsing and search history, geolocation data, and information related to interaction with the Website. | The Website automatically records these data elements through use of the Service. | We use this information to understand, maintain, and improve users’ interaction with the Website. |
Collection by the Commerce Platform
| What Personal Information the Commerce Platform Collects | How the Commerce Platform Collects the Personal Information | Why the Commerce Platform Collects the Personal Information |
|---|---|---|
| Personal identifiers including name, physical address, email address, telephone number, and date of birth. | You provide this information directly as part of using the Commerce Platform. | The Commerce Platform uses this information to complete transactions. |
| Reservation time, delivery location, and the specific products and the quantities you ordered. | You provide this information directly as part of using the Commerce Platform. | The Commerce Platform uses this information to complete transactions. |
Collection In-Store
| What Personal Information We Collect | How We Collect the Personal Information | Why We Collect the Personal Information |
|---|---|---|
| Proof of age. | We require customers to exhibit proof of age as required by state law. | We are required by state law to confirm that customers are of legal age to participate in an adult use or medical use cannabis program. |
| Contact information as you may choose to supply. | We may permit customers to supply contact information – such as an email address – in the event that they wish to be further contacted. | We collect this information to provide further information to customers in accordance with their preferences. |
Non-Personal Information
We may also collect data in a form that does not, on its own, identify a specific individual (“non-personal information”). We may collect, use, transfer, and disclose non-personal information to improve the Solution and customize the user experience, or for any other legitimate purpose. We also may aggregate non-personal information in order to track trends and analyze use patterns on the Solution. The following are some examples of non-personal information that we collect and how we may use it:
- We may collect information such as zip code, area code, unique device identifier, referrer URL, or location so that we can better understand customer behavior and improve our Solution.
- We may collect information regarding customer activities on our Website. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of the Solution are of most interest. Aggregated data is considered non-personal information for the purposes of this Policy.
- We may collect and store details of how you use the Service, including search queries. This information may be used to improve the relevancy of results provided by the Solution. Except in limited instances to maintain quality of Solution over the Internet, such information will not be associated with your IP address.
This Privacy Policy does not limit our use or disclosure of non-personal information and we reserve the right to use and disclose non-personal information to our partners, advertisers, product manufacturers and other third parties at our discretion (including aggregated and/or anonymized information about our users and their use of the Solution). We do not use or respond to “do not track” signals that may be sent from your web browser. If we do combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.
Use of Personal Information
We use Personal Information in order communicate with you, provide you with information you have elected to receive, to maintain and operate the Solution, and to facilitate transactions initiated by users. For example, and subject to your stated preferences, we may use personal information to:
- register and service your account;
- solicit feedback and respond to your questions;
- notify you of product availability;
- notify you that your products are ready for pick up;
- provide technical support; and
- inform you about product or promotional offers.
Where a user makes an order to a dispensary, the Solution provides information on your name, email address, phone number, reservation time, delivery location, and the specific products and the quantities you ordered to the dispensary to facilitate the order. Based on information that we gather about your shopping history or consumers with similar shopping histories, we may, subject to your stated preferences, suggest products to you. We also use personal information to operate our business, which includes analyzing our performance, meeting our legal obligations, and doing research. When we ask you to provide personal information, you can decline, but if you do, you may not be able to access the Website or use the Service or you may not be able to use certain features.
Cookies and other Technologies
Sweed uses third parties’ analytic and tracking tools to better understand who and how people are using the website and how to improve the effectiveness of the website, and to help serve more targeted advertising to you. Third party companies may use cookies, pixel tags or other technologies to collect and store anonymous information, such as time of visit, pages visited, time spent using the website, device identifiers, type of operating system used and other website(s) you may have visited. They might combine information they collect from your interaction with the website with personal information they collect from other sources. We do not have access to, nor control over, third parties’ use of cookies or other tracking technologies. For instance, we use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to assist in providing the Service. Google Analytics uses cookies to help us analyze how users use the Service. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to, and stored by, Google on their servers. Google will use this information for the purpose of evaluating your use of the Solution, compiling reports on website activity for us and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of the website. By using the website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Messaging
By providing your mobile phone number and/or email address through the Website or to a dispensary, you expressly consent to receive informational and transactional messages at the mobile phone number and/or email address provided to Sweed and/or the dispensary. Standard per minute call and message and data rates may apply. You may opt-out of receiving marketing messages at any time.